Let’s start by defining what we mean by “optimizing mobility.” Mobility is the fleet of devices and the service that connects them, in turn connecting your organization. It’s vital to your infrastructure– when mobility suffers, so does collaboration. Dropped calls, service interruptions, security threats, archaic devices, backordered inventory, and overbilling are just a few of the issues that plague organizations when mobility management isn’t a focus.
In addition to affecting day-to-day business, poor mobility can be very costly, and optimizing your budget means taking care of a few key areas. Let’s break down three of the major places to look, where optimizing your mobility budget can save you money.
- Optimized Mobility is Secure
Security events are some of the most costly occurrences a company can face today. The Cost of a Data Breach report by IBM lists the average cost of a breach as $4.35 million in 2022– a staggering figure for any business, even in the enterprise sector. Not to mention the damage to the brand and customer goodwill.
Mobility optimization, from a security perspective, means having the systems and processes in place to keep on top of the security patches and updates for devices and software installed. Whether utilizing corporate-owned devices or going BYOD, the main threat to security in mobility is a lack of control.
In order to avoid security issues, your mobility structure, service, and management need to be up-to-date with current standards and best practices. This means that you aren’t running old software riddled with holes and vulnerabilities, using older devices that aren’t up to current security standards, letting information slip from hand to hand when devices are passed off, or allowing former employees access to company information.
Optimizing mobility means strengthening a vulnerable point in your security posture, deploying the most up-to-date technology and managing upgrades while maintaining security hygiene as devices are retired or passed off.
- Make The Connection: Mobility + UX/CX
Maintaining a modern, useful mobility infrastructure allows you to provide the best service possible to clients. Conversely, poor mobility solutions can beget poor customer experiences for your internal users and the customers they connect with– translating to poor ratings, reviews, and diminished brand equity overall.
For employees, poor CX can look like anything from lagging and glitches to serious, unresolved device issues and service interruptions that prevent them from doing their best work. Otherwise, motivated people can grow frustrated when the technology available to them limits their performance– not to mention the toll that takes on human capital.
Imagine how frustrating it would be to maintain communicative relationships with clients when every other call drops? How productive can your outside sales force be when their efficiency is limited by poor mobility technology? And how motivated will clients be to continue business with a company that provides subpar experiences, especially in customer support or issue resolution?
You should know that customer dissatisfaction costs money– “90% of Americans use customer service as a factor in deciding whether or not to do business with a company” (Microsoft), and “roughly 61% of customers say they would switch to a new brand after one bad experience.” (Zendesk)
To optimize your UX/CX , you’ll need to optimize mobility. This includes managing the upgrading, repair, and replacement of devices, ensuring that your infrastructure supports your organization’s needs, as well as the needs of your team and customers, that your provider has good coverage in your geographic footprint, and that it can support the applications needed while on the move. People are people, and when an experience is unrewarding, patience and motivation run thin. Show your employees you value their efforts by supporting them with easy-to-use, up-to-date technology.
- Save on Ops and Admin with Staff Augmentation
Part of optimizing mobility is optimizing the labor spent associated with it. Hiring a team to keep track of inventory, contracts and budgeting, mobility management, and upgrades not only saves you time and money on in-house labor– it also assures that these vital processes are being completed expeditiously and consistently.
As your technology acquisition partner, TMG offers a suite of mobility services and access to our custom platform to help you optimize mobility and start saving. A dedicated team handles contracts, inventory, device maintenance, and more.
We leverage our industry position to ensure you get the best rates and terms for your unique needs, including international mobility, cost optimization, lifecycle management, and more.
See how we’re turning a burden into a strategic resource.